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Self Exclusion At South Africa's Casinos

Written by

Kelvin Jones
clockReading time 1 minread

Self-exclusion is a voluntary program where an individual chooses to be banned from certain gambling activities or venues for a specified period of time. It's a tool used by many individuals who recognize they have a gambling problem and wish to take steps to prevent themselves from gambling.

When someone self-excludes, they enter into an agreement with a gambling operator, stating that they should not be allowed to engage in gambling at specific venues or online platforms during the exclusion period. This can range from several months to a lifetime exclusion, depending on the program and individual preference.

Self-Exclusion in South Africa: Your Step-by-Step Guide

If you're considering self-exclusion from gambling activities in South Africa, you're taking a proactive step to protect yourself. Here's how you can go about it:

  • Seek professional help if you are suffering from gambling addiction.

    Choose Where to Self-Exclude

    Decide whether you want to self-exclude from a specific casino, betting outlet, or online platform. In South Africa, certain bodies might allow you to exclude from multiple places with one application.

  • Seek professional help if you are suffering from gambling addiction.

    Contact the Gambling Operator

    Most online casinos operating in South Africa will have a section dedicated to responsible gambling. Navigate there to find details on self-exclusion. If you're at a casino, find the customer service desk or ask a staff member for guidance.

  • Seek professional help if you are suffering from gambling addiction.

    Fill Out the Forms

    Online casinos will have an online form or process for self-exclusion. You'll be asked for some personal details to ensure the exclusion is effective.

  • Seek professional help if you are suffering from gambling addiction.

    Choose Your Duration

    Whether it's six months, a year, or longer, decide how long you want to be excluded. Remember, it's about what's best for you.

  • Seek professional help if you are suffering from gambling addiction.

    Understand Your Commitment

    Make sure you're clear on the terms. Some venues might ask you to opt back in once your period ends, rather than it being automatic.

  • Seek professional help if you are suffering from gambling addiction.

    Seek National Support

    South Africa is proactive about responsible gambling. There are initiatives and organizations, such as the National Responsible Gambling Programme (NRGP), that can assist you with self-exclusion and provide additional support.

What Happens When You Self Exclude?

Here's what generally happens when you self-exclude:

  1. Restriction from Entry/Participation

    Once you self-exclude, you're effectively telling the gambling operator (be it an online platform, casino, or other gambling venue) that you want to be prevented from gambling with them. They'll use the information you provide to block your access.

  2. Removal from Marketing Lists

    You should be removed from the operator's marketing lists, so you no longer receive promotional offers or communications.

  3. Breach of Self-Exclusion

    If you try to gamble while self-excluded and get caught, you'll be asked to leave and won't be able to collect any winnings. For online platforms, your account can be suspended or closed.

  4. End of Exclusion Period

    Once your self-exclusion period ends (if it's not a lifetime exclusion), you may need to take specific actions to return to gambling, like undergoing a cooling-off period or attending a responsible gambling interview.

  • South African Responsible Gambling Foundation

    Get Started with a Self-Exclusion Session

    The National Responsible Gambling Programme (NRGP) backs the legally stipulated self-exclusion program in South Africa. This program allows individuals to take a deliberate break from all gambling activities.

    If you're considering this route, the NRGP offers self-exclusion sessions at no cost. For registration or more information:

    📞 Dial: 0800 006 008

    📧 Email: Helpline@responsiblegambling.org.za.

    Visit NRGP
Kelvin Jones

Kelvin JonesVerified

Senior Editor & Product Owner


When he was still at varsity, Kelvin started out as a freelance writer for random online gambling sites. That’s until he chanced on PlayCasino and became one of our lead writers – a whole decade ago – and an expert on the fastest-paying online casinos. Since then, Kelvin has been one of the most instrumental personalities in shaping South Africa’s online gambling landscape.

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