Self Exclusion: How To Opt-Out From Gambling

Self-Exclusion in South Africa: Your Step-by-Step Guide

If you're considering self-exclusion from gambling activities in South Africa, you're taking a proactive step to protect yourself. Here's how you can go about it:

Seek professional help if you are suffering from gambling addiction.

Choose Where to Self-Exclude

Decide whether you want to self-exclude from a specific casino, betting outlet, or online platform. In South Africa, certain bodies might allow you to exclude from multiple places with one application.

Contact the Gambling Operator

Most online casinos operating in South Africa will have a section dedicated to responsible gambling. Navigate there to find details on self-exclusion. If you're at a casino, find the customer service desk or ask a staff member for guidance.

Fill Out the Forms

Online casinos will have an online form or process for self-exclusion. You'll be asked for some personal details to ensure the exclusion is effective.

Choose Your Duration

Whether it's six months, a year, or longer, decide how long you want to be excluded. Remember, it's about what's best for you.

Understand Your Commitment

Make sure you're clear on the terms. Some venues might ask you to opt back in once your period ends, rather than it being automatic.

Seek National Support

South Africa is proactive about responsible gambling. There are initiatives and organizations, such as the National Responsible Gambling Programme (NRGP), that can assist you with self-exclusion and provide additional support.

What Happens When You Self Exclude?

Here's what generally happens when you self-exclude:

Restriction from Entry/Participation
Once you self-exclude, you're effectively telling the gambling operator (be it an online platform, casino, or other gambling venue) that you want to be prevented from gambling with them. They'll use the information you provide to block your access.
Removal from Marketing Lists
You should be removed from the operator's marketing lists, so you no longer receive promotional offers or communications.
Breach of Self-Exclusion
If you try to gamble while self-excluded and get caught, you'll be asked to leave and won't be able to collect any winnings. For online platforms, your account can be suspended or closed.
End of Exclusion Period
Once your self-exclusion period ends (if it's not a lifetime exclusion), you may need to take specific actions to return to gambling, like undergoing a cooling-off period or attending a responsible gambling interview.

South African Responsible Gambling Foundation

Get Started with a Self-Exclusion Session

The National Responsible Gambling Programme (NRGP) backs the legally stipulated self-exclusion program in South Africa. This program allows individuals to take a deliberate break from all gambling activities.

If you're considering this route, the NRGP offers self-exclusion sessions at no cost. For registration or more information:

📞 Dial: 0800 006 008

📧 Email: Helpline@responsiblegambling.org.za.

Visit NRGP