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Royal Ace Casino Review

Star Icon3.4/5
  • Overall

    Star Icon3.4/5
  • Bonus

    Star Icon4/5
  • Payment Methods

  • Support

    Star Icon4/5
  • Games

    Star Icon3/5

Payout Speed:

7-10 Days

Win Rate:

Image for Royal ace casino
$2,500 Bonus & 35 Free Spins
This page is written by
Kelvin Jones
Kelvin JonesSenior Online Casino Expert
Fact checked by
Ilse Lotz
Ilse LotzHead of Editorial
according to our Editorial Principles

Royal Ace Casino Information

CurrenciesUnited States Dollar, Bitcoin, Litecoin, Ethereum, Tether
Payment MethodsVisa, MasterCard
Casino Launched:2009-06-17
LicenseCosta Rica
No. of Games150+
SoftwareRTG slots, Realtime Gaming

Royal Ace Casino offers new players a massive 200% Deposit Match that’s uncapped. It’s not a new casino and hasn’t fared so well in terms of reviews, but the PlayCasino team decided to check it out for ourselves. 

It’s been open since 2009 and is owned and operated by the Ace Revenue Group, which also runs several other sites. Unfortunately, all of the operator’s casinos have numerous complaints against them about the level of customer service and payment times, which are notoriously slow. 

Licensed in Costa Rica, you can expect to enjoy a rewarding VIP program with 5 different tiers at Royal Ace Casino, each with its own set of benefits that improve the higher up you go. You can deposit with cryptocurrencies like Bitcoin and Litecoin, as well as VISA, MasterCard, and American Express, among others, and there’s an app available for iOS and Android users. 

Royal Ace Casino has a large game library of 1,000+ games, all powered by renowned developer Realtime Gaming. You can look forward to many online slots, popular table games, classic and contemporary video poker titles, and even speciality entertainment like Keno. 

Royal ace casino homepage

Royal Ace Casino Bonuses and Coupon Codes

One thing Royal Ace Casino gets right is the bonuses and VIP program. Although there is no Royal Ace Casino No Deposit Bonus, we have rarely come across a site that is this generous to its players!

An Unlimited Welcome Bonus

200% Match Bonus with no cap

This Welcome Bonus is exactly as good as it sounds. You can make your initial deposit as large as you like, and Royal Ace Casino will match it by 200%. So, if you deposit R10,000, your bankroll will get a major boost, and you’ll have R20,000 to play with.

Just remember that there is a playthrough requirement of 10x. This may be a little on the high side, but it’s not the worst we’ve come across and is pretty doable by even casual players. 

VIP Program

Earn comp points as you play

Along with the fabulous Welcome Bonus and other changing promotions, Royal Ace Casino also has a VIP program in which players earn points to climb through the five tiers. 

You’ll start off as a Jack, on level one, where you earn one comp point for every R10 you bet. You’ll also be able to access exclusive bonuses and promotions. Then you’ll rise to the Queen tier, level two, where you’ll earn a comp point for every R7.50 you bet. Again, you’ll be able to access a range of promotions and bonuses that nobody else can. 

Level 3 is the King tier, and it’s very similar to level 4, the Ace tier, where you earn a comp point for every R5 you bet. You’ll once again be generously rewarded with bonuses and promotions, and you’ll get a special gift on specific days. Level 5, the Royal Ace, gets you one comp point for every R2 you bet and all the other treats offered by the lower levels. 

How does Royal Ace Casino compare to other popular casinos in South Africa? 

When it comes to player reviews online, Royal Ace Casino is popular for all the wrong reasons. On Trustpilot the casino has a 1.8 star review, with over 70 players rating it one star. AskGamblers also has pages and pages of complaints, but many of them have been successfully resolved. The casino fares better on its Facebook page, with players giving it a 4.5 star rating. 

Overall, it's not hugely well-liked, but it does have its fans. 

Casino InformationRoyal Ace Casino
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Bonus$2,500 Bonus & 35 Free SpinsUp to R30,000 Bonus + 150 Spins Welcome Bonus500% up to R5000 + 50 Free Spins on Fortunate BuddhaR350 Free Chip + up to R12,000 Match Bonus
Coupon code
Top FeaturesCrypto AcceptedTop Slot TitlesGreat selection of table games24/7 SupportbitcoinSafe & secureLarge selection of gamesExcellent on MobileGood Game VarietybitcoinTrusted Casino24/7 SupportLarge selection of gamesSafe & secureLocal banking methods
Min. Deposit$$30$R200$R25$R100
Payment Methods
VisaMasterCardAmerican Express
4 more
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6 more
7 more
LicensesCosta RicaCuraçao (CGCB)Curaçao (CGCB)Curaçao (CGCB)
WebsitePlay NowPlay NowPlay NowPlay Now

What are the main complaints about Royal Ace Casino?

Common complaints about Royal Ace Casino include issues with withdrawals. Many players report long delays that can take weeks or even months to receive their funds. 

Customer service is another frequent point of contention, with players mentioning unresponsive or unhelpful support, making it difficult to resolve issues or get answers. 

The terms and conditions attached to bonuses are often cited as confusing or restrictive, making it hard for players to meet the wagering requirements. Concerns about the fairness of the games also arise occasionally, with some players questioning the randomness of outcomes.

The account verification process can be lengthy and cumbersome, with repeated requests for documentation causing frustration. 

Technical issues, such as bugs or glitches in the casino software, can affect the gaming experience. 

Additionally, some players find the range of available payment methods to be limited, particularly for withdrawals. 

While relatively common in the online casino industry, these complaints can significantly impact the overall player experience at Royal Ace Casino.

Royal Ace Casino Pros and Cons

  • Check IconA wide range of games is available
  • Check IconThe website is relatively easy to navigate
  • Check IconThe site is mobile-compatible, making gaming on the go possible
  • Check IconThe available VIP program is rewarding
  • Check IconOffers a generous 200% Deposit Match for new players
  • Close IconPlayers have reported withdrawal delays
  • Close IconNo live dealer games
  • Close IconComplaints have been made about unresponsive customer care
  • Close IconThe verification process can become protracted
  • Close IconThe playing experience can be disrupted by occasional glitches

How to Login at Royal Ace Casino

There are two ways to log in at Royal Ace casino. One is by using the Inclave login system:

1. Sign Up or Log In to Inclave: Visit the Inclave website and create an account if you don't already have one. If you do, log in using your credentials.

2.  Access the Casino Website: Navigate to the online casino's website where you want to play. Look for the login button at the top right corner of the homepage.

3. Select Inclave as Login Method: On the login page, choose Inclave as your login method.

4. Authenticate via Inclave: You will be redirected to the Inclave authentication page. Enter your Inclave login credentials and complete any additional security steps, such as two-factor authentication.

5. Grant Permissions: Approve the connection between Inclave and the online casino if prompted. This allows the casino to verify your identity via Inclave.

6. Access Your Account: Once authenticated, you will be redirected back to the casino's website, where you will be logged in and ready to play.

If you prefer not to use the Inclave casino login process, you can log in using your username and password. 

Royal Ace Casino’s Games

Although it is only powered by one software provider, Royal Ace Casino has an impressive list of games that South African players are sure to love.

Royal ace casino games

Royal Ace Casino Slots

A large percentage of the 1,000 Realtime Gaming games at Royal Ace Casino are slots. The pages load quickly, and we didn’t experience any glitches or lags as we enjoyed a variety of titles, including:

  • Interstellar 7s

  • Pyramid Pets

  • Planet of the ‘Roos

  • Dragon Feast

  • Buffalo Mania Deluxe

Royal Ace Casino Table Games

Royal Ace Casino offers a diverse selection of table games, providing a classic casino experience for all players. We found the bet limits to be more than reasonable and the graphics sharp when we played:

  • Baccarat

  • Suit ‘em Up™ Blackjack

  • Tri Card Poker

  • Andhar Bahar

  • Teen Patti

Royal Ace Casino Video Poker

If you’re a fan of the instant gratification of slots and the strategy know-how requirements of poker, head over to the Video Poker section of the Royal Ace Casino site. Choose from games like:

  • Jacks or Better

  • Joker Poker

  • Bonus Deuces Wild

  • Bonus Poker

  • Double Double Bonus Poker

Royal Ace Casino Specialty Games

Maybe you’ve had your fill of slots and table games and are looking for something a little different? Then check out:

  • Fish Catch

  • Banana Jones

  • Keno

Deposit and Withdrawal Methods at Royal Ace Casino

At Royal Ace Casino, you can deposit your money using Bitcoin, Litecoin, VISA, MasterCard, American Express, Discover, changelly, Ethereum, Neteller, and USDT. You’ll need to pay a fee of between 3% and 10% if you’re using VISA, MasterCard, American Express, or Discover.

When you withdraw your winnings from Royal Ace Casino, you can use bank wire transfers, cheques, Neteller, and Bitcoin. You’re looking at waiting between 10 and 42 days in the case of cheques for your money to clear, and there’s a pending period of between one week and ten days. 

If you’re wondering how to withdraw money from Royal Ace Casino, it’s as easy as can be. Simply head to the site's Cashier section and request a withdrawal there. 

MethodDepositWithdrawalProcessing Time
American Express
Neteller10 - 14 days
Cheques28 - 42 days
Bank Transfer10 - 14 days

Royal Ace Casino on Mobile

You can access Royal Ace Casino on your smartphone, tablet, and desktop. This means gaming on the go is an option when you’re a member of this mobile casino. You can download the app or enjoy instant play games on your mobile, and you shouldn’t notice any difference in the experience. You’ll be able to play the same games, use the same banking options, and be protected by the same security measures on your smartphone or tablet as you would enjoy on your desktop. 

How to Play at Royal Aces Casino on Mobile

Playing at Royal Ace Casino on mobile is simple and convenient. Follow these steps to get started:

  1. Access the Casino Website

Open the mobile browser on your smartphone or tablet and go to the Royal Ace Casino website. The site is optimised for mobile use, ensuring a smooth experience, but you can also download the app if you prefer. There’s one for iOS and Android devices.

  1. Create an Account or Log In

If you’re a new player, click on the Sign Up button to create an account. If you already have an account, log in using your credentials by tapping the Login button.

  1. Explore the Game Library

Once logged in, browse the game library to find your favourite games. The mobile site or app will have categories like slots, table games, and video poker, just like the desktop version.

  1. Make a Deposit 

Go to the cashier section to make a deposit. Royal Ace Casino supports various payment methods, including credit cards, e-wallets, and cryptocurrencies.

  1. Start Playing 

Choose your game and start playing. The mobile interface is designed to be user-friendly, ensuring that gameplay is intuitive and enjoyable.

Royal Ace Casino App

The Royal Ace Casino app provides players with a seamless and engaging gaming experience directly from their mobile devices. You can access a wide range of games, including slots, table games, and video poker, with high-quality graphics and smooth gameplay. The app also supports secure transactions, allowing you to make deposits and withdrawals easily.

Royal Ace Casino Is Worthwhile Only If You Read The Fine Print

Royal Ace Casino is definitely an option for South African players who value a generous welcome bonus, a diverse selection of games, and the convenience of mobile play. The 200% deposit match offer provides a strong incentive for new players, and the variety of slots and table games ensures there is something for everyone. 

However, it's important to be aware of potential issues such as withdrawal delays and occasional technical glitches. Royal Ace Casino could offer an engaging and rewarding gaming experience if you are patient and can navigate the bonus terms effectively.

17+ Years Experience
Kelvin Jones
Kelvin Jones

Senior Online Casino Expert

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Kelvin Jones is a seasoned professional in South Africa's online casino scene, boasting over a decade of expertise. He's your ultimate guide in selecting the finest online casinos, providing insights ...continue reading

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PlayCasino aims to provide our readers with clear and reliable information on the best online casinos and sportsbooks for South African players.

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Royal Ace Casino

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$2,500 Bonus & 35 Free Spins
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