Breakdown

Bonus Offer

Payment Methods

Customer Service

Site Usability

Bonus
100% match on first deposit up to R2.600

Say hello to Nine Casino, a state-of-the-art online casino which was launched in late 2020. The online casino industry is a very competitive segment that’s often rightfully described as ‘cut throat’. To turn heads and grab the limelight in such a dog-eat-dog market requires something truly special.


We are glad to report that Nine Casino has emerged as a force to be reckoned with multiple ‘wow factors’ that puts it in a league of its own. Whether you have been playing at online casinos for several years or you are just getting started, there are a myriad of reasons why you should check out and consider signing up with Nine Casino. In this in-depth review, we are going to look closely at all facets of this platform and break it down for our readers, particularly from the perspective of a player based in South Africa.

 

 

General InfoGeneral Info

Launched:

2021

Owner:

Dux Group

Support Types:

Live chat, Email

Customer SupportCasino Details

Game Providers:

1x2gaming, Amatic, Betsoft

Live Casino:

Yes

Number of Games/Slots:

6000

Game Categories:

Classic Slots, Live Casino Games

Accepted Currencies:

AUD, BGN, BTC

First things first, we at Play Casino believe that any online casino should be licensed by a recognized gambling regulator. This helps address sensitive issues such as player safety, data security, outcome fairness and the overall quality of the casino. Therefore, before we get started looking into the nuances of Nine Casino, let us first transparently publish this casino’s licensing details so players can independently verify the authenticity of the casino if they wish to.

Nine Casino is owned by Dux Group N.V. and operated by Scartesu Ltd. These companies are registered in Cyprus. The casino is licensed by the Government of Curacao to lawfully offer gambling services under license No. 8048/JAZ2020-075.

Nine Casino Bonuses

First Deposit Bonus: A grand welcome package awaits newly registered members. On your first deposit after signing up for a Nine Casino account, you will receive a 100% match bonus up to €150 (approx. R2600). You will also receive 250 free spins along with the 100% match bonus on your first deposit. The free spins are dispatched at a rate of 50 free spins per day for 5 successive days after your deposit. To ensure you qualify for this bonus, make sure to deposit at least R350 or higher. There are some important terms and conditions that you must be aware of in order to claim this bonus without any hassle –

The free spins may only be used on the following games – Aztec Magic, Aztec Magic Deluxe, Johnny Cash, Platinum Lightning and Platinum Lightning Deluxe.

The wagering requirements that must be fulfilled to cash out bonus funds is 40 times the bonus / free spin result amount.

The maximum you can win playing with free spins is limited to R860.

There is no promo code required in order to receive the first, second or third deposit bonus.

Free spins activation duration is 3 days and free spins result duration is 7 days.

Second Deposit Bonus: After the first deposit bonus, new players still have the second and the third deposit bonus to claim. On your second deposit, you will receive a 55% match bonus up to a maximum of R2600. Make sure you deposit at least R350 to claim the bonus. There are no free spins awarded for this deposit. The rest of the bonus terms and conditions remain the same as for the first deposit bonus.

Third Deposit Bonus: Your third deposit will be the final deposit that qualifies for the welcome package. On your third deposit of a minimum of R350, you receive a 100% match bonus up to R2600. There are no free spins issued for the third deposit. The terms and conditions remain the same as what we have listed for the first deposit bonus.

Daily Cashback: The daily cashback is arguably one of the biggest advantages of playing at Nine Casino. While most online casinos reserve cashback offers for once a week or once a month, Nine Casino steps it up and offers qualifying players a cashback every day of the week. If used properly, players stand to save a lot of money via this bonus and can significantly cut down on their net losses over the long run. The best part about this bonus is that the wagering requirement is just 5x. With such a low wagering requirement, it is easy and practical to cash out the bonus funds and that is what makes the daily cashback bonus truly valuable.

The percentage of the cashback you receive can vary from 10% to 20% depending on how much you have lost the previous day. For 20% cashback, you must have incurred a net loss of €5000 (approx. R90,000) or more. However, even if you have lost as little as €20 (approx. R350), you will still qualify for at least a 10% cashback. Some of the important terms and conditions of the daily cashback bonus are:

The cashback percentage is calculated on the loss amount during the previous day (from 00:001 – 23:59 UTC).

Only losses incurred on slot games are considered for this promotion. Losses on any other games are not added to your net loss figure when calculating cash back percentage.

The cashback is credited to qualifying players every day at 00:10 AM UTC

The wagering requirement to be fulfilled before you can withdraw your cashback amount is 5x

The cashback is valid for 24 hours from the time when it is credited to the players account. The wagering requirements must be completed within this time or the cashback funds must be used to further wager.

No cashback is awarded if the loss incurred the previous day was less than R350.

Weekend Reload Bonus: The weekend is a great time to top up your Nine Casino funds and chase wins. When you make a deposit over the weekend, you will receive a 40% match bonus up to a maximum of R2580. In order to qualify, your deposit needs to be made on a Friday, Saturday or Sunday. The minimum deposit amount must be at least R350. Before you can cashout the bonus funds, you will have to fulfill a wagering requirement of 40x the bonus amount. The bonus can only be claimed once every weekend and is only available to players who have finished claiming the welcome package.

High Roller Bonus: The high roller bonus will put a smile on the faces of players who like to play around with bigger bucks. Once a month, you can claim a massive 30% high roller bonus for any deposit above €300 (approx. R5300). The maximum bonus amount is limited to €500 (approx. R8900). The wagering requirement is 40x the bonus amount.

Type of Promotion Is it available at Nine Casino and Sportsbook?
No deposit bonus No
Welcome bonus Yes
Sports Betting Bonuses No
Loyalty Club No
Cashback Bonuses Yes
Tournaments Yes

Nine Casino VIP Program


Nine Casino currently does not offer a VIP program or loyalty rewards club. We and the only thing we were able to find is a mere mention of ‘loyalty free spins’ in the bonus terms and conditions page. This leads us to believe that the casino operators are probably in the process of drafting an epic VIP program which could be released in the near future. However, as things stand, there is no VIP program.

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Pros

  • An international online casino which a very good reputation rating and holds a valid license from a recognized gaming regulatory body

  • Players from South Africa are welcome to sign up and can even bank in South African Rands if they wish to

  • The promotions section is divided into permanent promotions and seasonal ones, the seasonal section is usually home to plenty of tournaments

  • Popular cryptocurrencies such as Bitcoin, Litecoin, Ethereum, Bitcoin Cash are supported

  • South African players have access to several SA friendly payment options

  • Popular crypto currencies such as Bitcoin, Ethereum, Litecoin and Ripple are supported

  • The game lobby is home to thousands of games from multiple top game vendors

  • Players can set their own limits and make use of other responsible gambling features to control their gaming sessions

  • Safe, fair and SSL encrypted platform that is always ahead of the curve when it comes to cybersecurity

  • The website is mobile friendly and players who prefer a mobile app can easily download the Nine Casino mobile app in just a few minutes

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Cons

  • We were not able to find a live chat option on the website at this time, customer support was only available via email and phone

  • VIP program is missing at this time and will hopefully be launched sooner rather than later

  • This is only a casino gaming platform and does not support sports betting

  • The wagering requirements for deposit bonuses is pretty high at 40x

Nine Casino Customer Support


Nine Casino delivers exceptionally well in terms of customer support and customer service. The platform is user friendly, informative and graphically driven which reduces the need to contact support in the first place. The way things work on the website is pretty self-explanatory and intuitive. The website footer also has a FAQ link which leads to the ‘have a question?’ page. Here, some of the commonly asked questions have been addressed in reasonable detail. The FAQs are categorized into the following topics to make it easy for players to find the answer or question they are looking for – Account, Bonuses, Deposits & Withdrawals, Security.


Some players may still find the need to contact support and get help with something. For this, Nine Casino offers an email address to which you can send an email with your questions/concerns and all other details and you will typically receive a response within 24 hours.


Should you need a faster response, the casino offers a telephone support hotline that you can dial and directly talk with a support agent about the issue you are facing. It is refreshing to see a casino that offers phone support in an industry where support is trending towards chat and email only. The option of having someone you can call is always reassuring. However, Nine Casino does drop the ball when it comes to live chat support. We could not find a live chat option on their website at this time. We will give them the benefit of the doubt and assume it is something that they are still working on and will be available soon.


Currently, contact information for Nine Casino customers is as below:

Email – [email protected]

Phone – +43800070855

Nine Casino Terms & Conditions


It is important for players who seriously consider signing up with any online casino to read the casino terms and conditions in full. Too many players rush through this and are hit with unpleasant surprises later in their gaming journey. To avoid any such upsets, we recommend you read the terms and conditions as well as the bonus terms at Nine Casino. The terms and conditions have been indexed into the following topics – general, availability of games, accepted currencies, who can play, use of player account, depositing, withdrawal policy, responsible gambling, dormant accounts, disclaimer of liabilities, anti-fraud policy, refund policy, complaints, penalties and termination, Netent specific T&C’s.


Some of the most important and substantial terms and conditions that you should be aware of right off the bat are:

  • Players from South Africa cannot play games from the following providers for real money – Microgaming.
  • Minimum withdrawal limit is €20 which is approximately equal to R350
  • The internal default operation currency of the website is Euros and this may lead to subtle changes in the amount when deposited or withdrawn in any other currency depending on the exchange rate at that moment
  • Players need to be at least 18 years old to open an account with Nine Casino
  • Accounts which are dormant (no login or logout for 12 months) can be charged with an administrative fee of €10 per month until the account balance remains positive
  • The player is solely responsible for reporting and account for any taxes on winnings as applicable in his or her jurisdiction
  • All accounts are subject to KYC verification as per regulatory mandates. No cashouts are processed until the account is fully verified
  • Maximum withdrawal limits are as follows – €2500 (approx. R44,400) per day, €7500 (approx. R133,390) per week and €15,000 per month
  • Should you win over €15,000 (approx. R266,770) the casino has the right to divide the payout into monthly installments of €15,000 (approx. R266,770) until the full amount is paid out

Nine Casino Safety

Nine Casino is a popular online casino not only for its superior game collection and rewarding promotions, but also because they always stay ahead of the curve when it comes to matters of cyber security and player data protection. The gaming system offered here and all internal operating procedures are complaint as per the standards set by the licensing authority.

Nine Casino Login & Registration

If you already happen to be an account holder of Nine Casino, you may access your account at any time from a computer or a mobile device. The login protocol is conventional, and it just takes a few moments for your login information to be validated before you are allowed access. Follow the steps below to log in:

  • Visit the Nine Casino website
  • Click or tap the login button
  • Enter your email address and password
  • Click or tap on the login button
  • Suppose you cannot recall your password or you have forgotten which email address you used to register, you can click orange forgot password link just below the ‘enter password’ field and follow the password recovery process to regain control of your account.

Registering for an account is hassle free and only takes a few minutes to complete. Make sure to enter your details accurately so as to avoid issues with account & document verification at a later stage in your Nine casino journey. Use the below steps to register:

  • Visit the Nine Casino website either from a PC or a mobile device
  • Click on the sign-up button
  • A pop-up form will appear and the following details are requested on the form – email address, your password, currency and country
  • Make sure you provide these details and then you can check the box to confirm that you are 18 or above and that you accept the terms and conditions as well the privacy policy of Nine Casino (optionally, you can also check the box to subscribe to email promotions)
  • Click on the orange sign up button at the end of the form
  • You will now be asked to enter the following details – first name, last name, gender, date of birth, city, address, postal code, calling code and mobile number. Enter these details accurately and as per official documents and then click on the orange save button at the end of the form
  • That’s it! Your account is now open and you are all set to make your first deposit and claim the 100% welcome bonus

Nine Casino Games

We are unsure of exactly how many games Nine Casino offers at this time. However, from the looks of it, there seem to be several hundreds if not a couple thousand games that you can choose from. If you are wondering what some of the best games to play at Nine Casino are, you are at the right place. Below, we have listed some of the highest rated games under each category featured at Nine Casino.

Slots – Fire Joker, Sun of Egypt, Eye of Gold, Fortunes of Ali Baba, Candy Monsta, Scarab Temple

Books (themed on books) – Book of Dead, Legacy of Dead, Book of Doom, Book of Diamonds, Book of Ages, Book of Darkness, etc.

Live Casino – Live Roulette, Live Blackjack, Live Baccarat, Blackjack VIP, Auto Roulette, etc.

Roulette Games – EGT Roulette, Virtual Roulette, European Roulette, Roulette Diamond, European Roulette Pro, etc.

Table Games – The Thimbles, Save the Hamster, Keno Universe, 4 of a Kind Bonus Poker, Joker Poker, Firefly Keno, Keno Pop, Rainbow Wilds Scratch

Nine Casino Lobby

The lobby can be easily accessed by logging in to your account. The game categories listed are – top, all, slots, live, roulette, books, jackpots and table. Players can also click on the providers button and select a specific provider to view only games from that company. Games are listed in thumbnail view and when you hover your mouse pointer over a game, you get options to play for real or play in demo mode. The lobby also has two lists that are updated in real time, namely, latest winners and top winners. In the footer section, there are various useful links such as – promotions, about us, about BTC, AML policy, terms and conditions, bonus terms, Responsible gaming, risk warning, privacy policy, FAQs, Nine casino app and affiliates. Also in the footer is a country flag icon which you can click on and choose your preferred website language. The license details are published at the end of the web page.

Nine Casino Mobile

You can access the website from a desktop PC, laptop PC, smartphone or a tablet and it will perfectly fit your screen each time. The mobile website is very similar to the PC website except that the layout is slightly more vertically orientated for easier mobile navigation. Players who don’t want to download an app can simply visit the Nine casino website on their smartphones and play on the mobile website. However, some players prefer a dedicated mobile app and Nine Casino does have an app you can download.

Nine Casino Download

If you wish to download the Nine Casino mobile app, you can do so easily by first visiting the Nine casino website from your smartphone. Once you are on the mobile website, simply scroll down to the footer section and tap on the footer link ‘ninecasino app’. In a separate browser tab, the mobile app page will load and you will see a button to start the download. Now:

  1. Tap the download button or scan the QR code using your mobile scanner
  2. Allow permission to install from unknown sources
  3. The download will begin and should take a few seconds to complete
  4. You can now open the downloaded package and continue with the app installation process by following the instructions on the screen
  5. The app, once installed, can be launched by tapping the app icon from the app pane

Nine Casino App

The Nine Casino mobile app is seamless, fast and lightweight. Players can launch the app and start playing in matter of seconds no matter where they are, as long as they are connected to the internet. There are new tournaments everyday which can be accessed from the app. App based players have access to a massive range of payment methods, games and promotions.

Placing Your First Bet at Nine Casino Online

Nine Casino does not offer sports betting at this time.

Nine Casino Payout Rate

In order to request a withdrawal, there are a few prerequisites. First, you must have a positive ‘available to cashout’ balance. Second, you must have completed KYC verification. If these conditions are satisfied, you can request a withdrawal. The withdrawal processing time will depend on the payment method. E – wallets have the fastest processing time, but bank cards and bank transfers can take a few business days.

Nine Casino Win Rate

The win rate has not been publicly declared by Nine Casino, which is the norm with online casinos and sportsbooks these days. However, this number does not have much practical bearing on an individual player’s experience. It would be much more practical to check the RTP of whichever game you wish to play since it is a more accurate indication of your chances of winning.

Nine Casino Odds

Nine Casino does not offer any sports betting services at this time.

How Nine Casino Compares to Similar Casinos

Nine casino is a well-rounded casino which fares better than most of its competitors and other online casinos launched in late 2020, early 2021. It really shines bright when it comes to promotions, especially the daily cashback offers that seem to be a permanent offering. It also offers telephone support which has become a rarity these days.

Accepted Withdrawal Methods

The deposit and withdrawal methods available to a player can vary depending on the country they are based in. Minimum withdrawal and deposit per transaction is R60 in most cases except for bank cards where it is R160. Max deposit per transaction is R10,000. Max withdrawal per transaction is R43,028.

Banking Method Deposit Withdrawal Withdrawal Speed
Direct bank deposit Yes Yes 1-3 business days
Onlinenaira Yes Yes Instant
Visa/ Mastercard Yes Yes Instant
Skrill Yes Yes Instant
Skrilqco Yes Yes Instant
AstroPay Yes Yes Instant
Bitcoin Yes Yes Instant
Ethereum Yes Yes Instant
Litecoin Yes Yes Instant
Ripple Yes Yes Instant

How to Make a Withdrawal at Nine Casino

To request a withdrawal, follow the easy steps below:

  • Login to your Nine Casino account
  • Make sure you have enough balance to cash out and your KYC verification is completed
  • Go to the cashier
  • Click on the cashout button
  • Choose your preferred withdrawal method
  • Enter the withdrawal amount
  • Follow the on-screen prompts until you receive a confirmation message that the withdrawal request has been accepted.

Why Do South African Players Love Nine Casino

The list of game providers that supply games to Nine Casino is a lengthy and illustrious one which features revered developers such as NetEnt, BetSoft, Booming Games, Play’n GO, Red Tiger, and several more. The game library includes a healthy live casino section as well as a jackpot collection. The live dealer section is dominated by the likes of Lucky Streak, iSoftBet and NetEnt. The game collection is certainly appreciated by SA players and so is the fact that they can bank directly in ZAR and choose from a variety of banking payment methods. Furthermore, there are tons of promotions and tournaments to benefit from all year long. Additionally, mobile players can download a dedicated mobile app for gaming on the go.

What are the wagering requirements at Nine Casino?

The wagering requirements for the welcome bonus is 40x. For the cashback bonus, it is 5x.

Are crypto currencies supported at Nine Casino?

Yes, the following crypto coins are supported for deposits and withdrawals – Bitcoin, Litecoin, Ethereum and Ripple.

How long it takes for a payout?

The payout processing time will depend on the banking method being used. E-wallets are usually faster than bank cards or bank transfers

How can I contact customer support?

Email – [email protected]

Phone – +4380070855

What games can I use the welcome bonus free spins on?

The free spins may only be used on the following games – Aztec Magic, Aztec Magic Deluxe, Johnny Cash, Platinum Lightning and Platinum Lightning Deluxe.

Is Nine Casino safe?

Yes, Nine Casino is a lawful online casino which is fully SSL encrypted. All your personal and financial data is 100% secure and confidential. The website uses a strong SSL protocol, a strong key exchange and a strong cipher to protect all stored, incoming and outgoing data at all times.