Breakdown

Bonus Offer

Payment Methods

Customer Service

Site Usability

Bonus
100% match bonus up to R3400 on 1st deposit

Playluck casino is an online gaming destination that has all the right ingredients to rock your socks off. South African online casino enthusiasts have tons of gaming websites at their fingertips, but not too many even come close to offering the quality entertainment that Playluck casino consistently delivers.

At Playcasino.co.za, we are dedicated to bringing fact – based, unbiased reviews of online casinos for our readers, and our core team has decades of experience putting casinos under the scanner.

We put Playluck casino through its paces recently and we were pleasantly surprised at almost every corner we turned. Right from the immersive home page that exudes a strong first impression to the games, promotions, customer service and overall user experience, Playluck casino puts its money where its mouth is.

General InfoGeneral Info

Launched:

2020

Owner:

Clever Motion (operated by Aspire Global International Ltd.)

Customer SupportCasino Details

Game Providers:

Amaya, Thunderkick, Oryx

Live Casino:

No

Number of Games/Slots:

1000+

Game Categories:

Live Casino Games, Table Games, Scratch Cards

Accepted Currencies:

EUR, GBP, USD

If you’ve been on the lookout for a well-rounded online casino to sign up and play with, you may have just met your match in Playluck casino. We urge you to read this non-partisan review of Playluck casino to get a holistic understanding of what exactly the casino has to offer and whether or not it will suit your gaming preferences and style.

Most importantly, our team has been able to verify the authenticity of this casino and its license. After carefully assessing the platforms fairness, security, customer support and licensing information, we can safely give it a high reputation rating.

Playluck casino was launched in 2020 and is owned by Clever Motion which is based out of Romania. The casino is operated by Aspire Global International Ltd., gaming operator licensed by the Malta Gaming Authority. In order to offers it services to players based in the UK, Playluck casino has also acquired a license issued by the United Kingdom Gambling Commission.

 

Playluck Casino Bonuses

First Deposit Bonus: A welcome package greets newly enrolled members of Playluck Casino. After registering for a Playluck Casino account, you will receive a 100% match bonus up to R3400. Along with the 100 percent match bonus on your initial deposit, you’ll get 20 free spins that can be used on the slot game – Starburst. There are a few key requirements and restrictions to be aware of in order to get this bonus without difficulty –

The first deposit bonus is only for new players and the qualifying deposit is €20 (R345)

The max bonus amount is limited to R3,400 irrespective of how much you deposit

If unused, free spins will expire after 24 hours from when they were issued

Before cashing out any of the bonus winnings, players are required to have wagered at least 35 times the sum of their welcome bonus amount. However, the deposit can be withdrawn before wagering criteria have been met. All bonuses and wins will be voided/removed from the player’s account if this happens.

Second Deposit Bonus: Following the first deposit bonus, new players continue to get bonuses for their next 3 deposits as well. You will receive a 50% match bonus up to a maximum of €200 (approx. R3400) along with 30 free spins.

Third Deposit Bonus: On your third deposit, Play Luck casino will reward you with yet another 50% match bonus up to a maximum of €200 R3,400). Thirty free spins are issued along with this match bonus.

The free spins can be used to play the game Book of Dead. Just as with the first and second deposit bonuses, make sure to deposit at least €20 (R345) if you wish to claim the third deposit offer.

Fourth Deposit: Make a minimum 4th deposit of at least €20 (R345) and you will be eligible for a 100% bonus up to a maximum of €200 (R3,400). Aside from the 100% match bonus, your fourth deposit will also attract 20 extras spins that can be used on the slot game Aloha! Cluster Pays.

Pragmatic Play Tournament: Play Luck casino is a hot spot for player tournaments. There are plenty of race board style tournaments where players who secure some of the top spots can walk away with substantial winnings. The Pragmatic Play tournament is one such competition. As the name suggests, this promotion has been launched in partnership with the game provider Pragmatic Play. There are certain Pragmatic Play games that you can play to participate in the tournament, these include Curse of the Werewolf, Vampires Vs Wolves, Day of Dead, etc. Make a bet of at least €0.50 on one of these games to trigger the daily drops feature. Cash prizes are awarded randomly during the promotion period. Players who secure the top 30 positions will each receive a share of the pooled cash prize.

Red Tiger Tournament: This tournament has been launched by Play Luck casino in association with the game development company Red Tiger. Players who secure one of the top 100 ranks when the tournament comes to a conclusion will each receive a share of the €5000 (R86,000) prize pool. The more you play and the more you win, the more points you receive and the higher up the leaderboard you climb. If you wish to take part in this race, you can play the following Red Tiger games – Piggy Riches, Primate King, Dynamite Riches, Gonzo’s Quest and Well of Wilds. The player to top the leaderboard gets €1000 (R17,500). The best part of this offer is that the rewards are not subject to any wagering requirements. You can cash out your bonus winnings whenever you wish to.

Type of Promotion Is it available at Playluck Casino and Sportsbook?
No deposit bonus No
Welcome Bonus Yes
Sports Betting Bonuses No
Loyalty Club Yes
Cashback Bonuses No
Tournaments Yes

Playluck Casino VIP Program

Playluck Casino has a loyalty rewards program that offers a host of special benefits for their elite customers. The VIP program has 6 different VIP tiers – Bronze, Silver, Golden, Platinum, Premium and Prestige.

All you need to enter the first level is 10 VIP points. However, for the highest two VIP tiers, namely – premium and prestige, the entry is by personal invitation only and not based on points.

Most games will earn you 1 reward point for every €40 (R693) wagered. The higher your VIP tier, the better your benefits. VIP players get to enjoy fast cash out, free play Sunday and can redeem their VIP points for bonus cash and the redemption rate will depend on the VIP level.

You can find the option to redeem your VIP points and claim other VIP perks under the ‘My Rewards’ section once you have logged in to your Play Luck Casino account.

Success Circle

Pros

  • A reputable online casino which is licensed by not just one, but two revered online casino regulatory bodies

  • A massive welcome bonus is offered to new players and it stretches over the course of the players first four deposits

  • There are always tournaments that foster healthy competition among players and offer wagering free cash prizes

  • Lots of different banking methods supported for both deposits and withdrawals

  • Thousands of games from an array of various leading game vendors

  • Immersive user interface with life sized video banner and engaging overall user experience

  • The platform offers various responsible gambling features such as deposit limits, self – exclusion, risk assessment questionnaire, etc.

  • Fantastic tiered VIP program with lots of special benefits

  • Mobile friendly website which works on all modern mobile web browsers such as Google Chrome, Safari, Firefox, Opera, etc.

  • Customer support can be reached in minutes using the convenient live chat option

Close Circle

Cons

  • No support for crypto currencies at this time

  • Most bonus winnings are subject to a pretty high wagering requirement of 35x

  • Sports betting not offered currently

  • Customer support is not operational 24 hours a day 7 days a week

  • Heavy weight website with high load time for webpages on slower networks

Playluck Casino Customer Support

The Playluck Casino website has a ‘HELP’ page where players can find more information on various help topics such as – games, deposits, cashouts, KYC documentation, technical problems, bonus policy, forgot your password and FAQs. The FAQs are detailed and cover a number of subjects such as privacy, bonuses, banking, general info, technical issues and the rewards point program.

If you wish to contact customer support, you can drop them an email or use the live chat option. Unfortunately, the support hours are limited and connecting with an agent through live chat can sometimes take several minutes. The Playluck support team is available 7 days a week from 08:00 CET to 00:00 CET.

Playluck has adopted the ‘CARE (customers are really everything) principle when it comes to providing customer service. Their support agents are well trained, professional and courteous. If you need to upload KYC documents, you can do so without contacting support at all. The website offers a document upload tool which you can use to attach your files and complete your KYC verification. The document upload tool is mobile friendly as well.
Currently, contact information for Playluck Casino customer is as below:
Email – [email protected]
Live chat – Go to the help page, click on ‘Contact Us’ hyperlink and then click on the live chat button. The live chat option will appear on the bottom right corner of the screen, enter the requested details on the form to start chatting with a support executive.

Playluck Casino Terms & Conditions

It is critical for every player who wishes to sign up to read the casino’s terms and conditions in their entirety. Too many gamers hurry through this step, only to be disappointed later on. To avoid any misunderstandings, we strongly advise you to read the Playluck Casino terms and conditions, user agreement, bonus policy and all other relevant fine print. The terms page is divided into the following topics – legal compliance, intellectual property rights, use of player accounts, inactive accounts, prohibited uses of the company services, currency and payments, refund policy, complaints, limitation of liability, errors in games, indemnity, chat feature and miscellaneous, etc.

A few key terms and conditions that we would like to highlight for anyone considering Play Luck casino have been listed below:

  • By registering an account with Play Luck casino, you confirm that you are at least 18 years of age or such higher minimum legal age as defined in your legal jurisdiction
  • Any information you provide during registration can be shared by Playluck Casino with its partners and vendors for the purpose of carrying out various functions required for delivery of the casino’s services
  • Only one account is allowed per player, IP address, household. If you have multiple accounts, Playluck casino reserves the right to suspend the accounts and may even ban you from signing up again in the future
  • Any tax or other duty that may be payable on any wins paid to you is exclusively your responsibility to record, pay, and account for to any appropriate governmental, taxing, or other body
  • You agree to bear responsibility for any actions that occur under Your Player Account, including the secrecy of Your Username and Password, as well as restricting access to Your computer. You must keep your Username and Password private and secret, and you must not reveal them to anyone else
  • After 12 consecutive months of inactivity on your account (no login), the account will be considered inactive. You will be notified by email up to one month prior to your account becoming inactive. Once an account is classified as inactive, a €5 monthly maintenance fee is charged
  • KYC verification will be done before your first cashout can be processed. For this purpose, you may be required to upload KYC documents and prove your identity, address, proof of payment, etc.

Playluck Casino Safety

Playluck casino takes safety and cyber security very seriously. When you are on the Playluck casino website, you will notice the padlock icon on your browser’s address bar which basically tells you that all data being transmitted in and out of the site is secured by SSL encryption. All the banking methods offered by Playluck Casino are tried, tested, and highly secure too. Your data is not shared with any third party unless required to dispense the services of the casino. Basically, you are in safe hands when you play at Playluck Casino.

Playluck Casino Login & Registration

Playluck Casino only offers real money games to registered members. Guest visitors to the website are free to browse around and even try games for fun, but if you wish to stake real money and win real money, you will need to sign up for an account. If you already have an account, you can login to your account as below:

  • Visit the Playluck Casino website from mobile or PC
  • Click or tap the login button
  • Enter your email address and password
  • Click or tap on the login button
  • If you have forgotten your account credentials, you can use the forgot username or forgot password links to recover access to your account

If you are new and want to sign up for a Playluck Casino account, follow the below steps to register:

  • Visit the Playluck Casino website either from a PC or a mobile device
  • Click on the ‘create account’ button which is visible on the video banner
  • You will be asked to provide some information about yourself. This may include, but not be limited to name, age, phone number, address, date of birth, email address, etc.
  • Once you enter all the details and submit the registration form, your account will be created and you can make your first deposit and claim a 100% bonus

Playluck Casino Games

Certain games can be played for fun and for real money. If you wish to play a game in fun mode, simply move the mouse pointer over the game thumbnail and then click on ‘play for fun’. Live dealer games can only be played for real money. Games are organized into the following categories – featured games, new, slots, classic, table games, scratch cards and all games. There are thousands of games in total and they have been sourced from some of the best game makers on the planet today. You will find top games from the likes of vendors such as Pragmatic Play, Red Tiger Gaming, BetSoft, Play’n GO, NetEnt, etc. Below, we have shortlisted a few notable games from each category for your reference.

Slots – Starburst, Big Juan, Mighty Sphinx, Gonzo’s Quest, Thai Flower Megaways, Wild Expedition, Evil Goblins

Classic slots – Jackpot Jester Wild Nudge, Joker Drop, Fortune House, Book of Secrets, Day of Dead, Snakebite

Table Games – Coin Flip 2, American Roulette, Baccarat, Vegas Strip Blackjack, Classic Blackjack, European Roulette, Casino Patience

Scratch Card Games – Slapshot, Hit the Bank, Wild Win Doubler, Power Cash

Live Dealer Games – Crazy Time, Auto Roulette, immersive Roulette, Deal or No Deal, Dragon Tiger Live, Lightning Dice, Mega Ball 100x, Power Blackjack and Super Sic Bo

Playluck Casino Lobby

The Playluck Casino lobby is unique and engaging. Where most online casinos have a welcome banner with static imagery, Playluck casino uses a video banner which makes the entire lobby seem much more interactive and livelier. The lobby has been organized sensibly and allows for players to easily browse various games, find information, contact support and more. Having said that, the website is pretty heavyweight and some players with slower internet speeds may face issues in terms of wait time and load time of the different web pages. The site’s footer section features plenty of useful links and information, such as about us, contact us, terms, security, privacy, bonus policy, fair play, responsible gambling, payment methods, banking and even some testimonials from reputed casino ranking and review websites. The lobby is fully mobile friendly.

Playluck Casino Mobile

Considering Playluck Casino is a 2020 launch, we fully expect it to be mobile friendly and it fully delivers. The Playluck casino website is scalable thanks to the fact that it has been developed using front end technologies such as HTML5 and JavaScript. By scalable, we mean that the website has the ability to automatically resize and reshape itself to fit varying screen sizes. Therefore, players can access the casino while on the go and play from their smartphones or tablets. iOS mobile devices running iOS 7(or higher) and android devices running Android 4.3 (or higher) also support Playluck Casino’s document uploader tool.

Playluck Casino Download

Currently, there is no download version of Playluck Casino available.

Playluck Casino App

Currently, there is no mobile app version of Playluck Casino. Players who wish to play on mobile can easily do so by simply visiting the Playluck website on their mobile device.

Placing Your First Bet at Playluck Casino Online

Playluck Casino does not offer sports betting at this time.

Playluck Casino Payout Rate

The casino has not published the payout rate but you can always check the return to player (RTP) for individual games.

Playluck Casino Win Rate

Playluck Casino has not made their win rate visible, as is the case with most online casinos these days. This statistic, on the other hand, has little influence on an individual player’s experience. Checking the RTP of each game you want to play is considerably more practical since it gives you a more accurate picture of your odds of winning.

Playluck Casino Odds

Playluck Casino does not offer any sports betting services at this time.

How Playluck Casino Compares to Similar Casinos

Playluck casino stands out from the crowd mostly due to its immersive user interface that is accentuated by a video banner. Some players may find the website too heavyweight, especially if their internet speeds are not optimal. However, with the right bandwidth and device, the experience delivered by Playluck Casino is unrivaled.

Accepted Withdrawal Methods

The minimum withdrawal amount is €10 for all methods except wire transfer for which it is higher. The monthly withdrawal limit for non-VIP players is €7000. For any withdrawal over €2300, you must have completed KYC verification.

Banking Method Deposit Withdrawal Withdrawal Speed
Visa Yes Yes 1-3 business days
Mastercard Yes No NA
Paysafecard Yes No NA
Skrill Yes Yes 24 hours
Skrill 1 Tap Yes Yes 24 hours
Neteller Yes Yes 24 hours
MuchBetter Yes Yes 24 hours
EcoPayz Yes Yes 24 hours
PayPal Yes Yes 24 hours
Rapid Yes Yes 24 hours
GiroPay Yes Yes 24 hours
Interac Yes Yes 24 hours
Astropaycard Yes Yes 24 hours
Euteller Yes Yes 24 hours
Eps Yes Yes 24 hours
Wire Transfer Yes Yes 3-5 business days

How to Make a Withdrawal at Playluck Casino

To request a withdrawal, follow the easy steps below:

  • Login to your Playluck Casino account
  • Go to ‘My Account’ in the player menu
  • Click on the cashout button
  • Enter the withdrawal amount
  • Follow the on-screen prompts until you receive a confirmation message that the withdrawal request has been accepted.
  • Cashout will be processed to the same payment method which was used for deposit (unless the payment method is not a supported option for withdrawals)

Why Do South African Players Love Playluck Casino

The main reason South African players love Playluck casino is for its games, bonuses and VIP program. South African players can sign up in seconds and then look forward to a massive welcome package rewarded on their first four deposits. Furthermore, the number of games accessible at your fingertips is simply enormous. Whether you are into slots, live table games, or jackpots, you’ll find hundreds of games under each category. On the downside for South African players, Playluck Casino supports South African Rands.

What are the wagering requirements at Playluck Casino?

The wagering requirements for the welcome bonus is 35x the sum of the bonus winnings.

Are crypto currencies supported at Playluck Casino?

No. Currently, Play Luck casino does not support any crypto currencies or crypto wallets for banking or gaming purposes.

How long it takes for a payout and what documents may be required for KYC verification?

Cashouts are processed to the original payment method that was used for making the deposit. The cashout time frame will depend on which banking method is being used. The following documents maybe requested for verification –

  • Proof of e-wallet or a copy of the front and back of the debit card used
  • a copy of your government-issued picture ID such as passport, driver’s license, or identity card
  • a copy of the debit card statement or proof of registration address (less than 6 months old)
  • A recent utility bill or bank statement that includes your entire name and address.
  • All information must be clearly visible, but please make sure the middle eight numbers on the front of your card and the three-digit security code on the back are both covered.

 

How can I contact customer support?

Email – [email protected]

Live chat – Go to the help page, click on ‘Contact Us’ hyperlink and then click on the live chat button. The live chat option will appear on the bottom right corner of the screen, enter the requested details on the form to start chatting with a support executive.

Can I open a 2nd account and claim the welcome bonus again?

No. Only one account is allowed per player, household, IP address, etc. If you make a duplicate account, all your accounts can be suspended and you risk losing any balance you had in these accounts. As per the user agreement you signed by registering with this casino, you may only register one account.

Is Playluck Casino safe?

Yes, Playluck Casino uses high level secure socket layer encryption to keep your data safe and inviolable. The site is licensed by two top online gambling regulatory bodies and is fully trustworthy.

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