PoleStar Casino Review

Launched in 2022, PoleStar is a fresh new casino that is friendly to South African players. It has an attractive “stars and constellations” theme that you can see in the background, welcome banners, the casino logo, the various icons, and even the way they’ve designed the bonuses. The shiny purple casino is also a sports betting destination - you can find a working online sportsbook in the “Sports” section. The casino has different bonuses for sports and casino players.

You will be spoilt for choice in the casino section with over 6000 slot games, table games, jackpots, and live dealer games. PoleStar Casino is powered by titles from over 90 different software providers, including big names like Netent, Games Global, and Playtech.

We always review casinos from a South African perspective. PoleStar Casino has a stellar score in this regard due to its excellent game selection, full support for ZAR payments, and SA-friendly payment methods, including crypto and EFT. Before making your final decision about this casino, please take a few minutes to review our in-depth review. We cover everything from bonuses to fairness, customer experience, safety, and reliability!

PoleStar Casino Bonus

PoleStar Casino has a modest selection of player promotional offers, including a welcome bonus, weekend reloads, and weekly cashback. You can find the basic info in the table below.

PoleStar Casino No Deposit Bonus

We did not encounter any no-deposit bonuses during our review of PoleStar Casino.

PoleStar Casino Welcome Bonus at a Glance

• 1st deposit: Deposit at least R320 to claim a 100% match bonus up to R8000

• 2nd deposit: Deposit at least R320 to claim a 70% match bonus up to R4800

• 3rd deposit: Deposit at least R320 to claim a 50% match bonus up to R3,200 + 50 free spins

PoleStar Casino Free Spins

The casino gives out free spins along with its welcome bonus and weekend reloads. However, we didn’t spot any standalone free spin offers at the casino during our review.

Bonus Conditions

The following are the main bonus terms for the welcome offer:

• A wagering requirement of 40x is applicable on all deposit bonuses and free spin winnings.

• All bonuses require a minimum deposit of R320.

• Free spins can only be used after completing the deposit cash bonus wagering.

• Bonuses cannot be claimed on deposits made via Neteller/Skrill.

• The maximum bet allowed with bonus funds is R80.

• Wagering requirements must be completed within 10 days of activating the bonus.

PoleStar Weekend Reload Bonuses

Make a minimum deposit of at least R320 anytime between Friday and Sunday at PoleStar Casino to claim a 50% reload bonus worth a max of R11,200. If you deposit at least R800, you will also get 50 free spins.

The bonus comes with a wagering requirement of 40x on bonus cash and free spin winnings. The maximum allowed bet value is R80. The free spins are valid on specific slot games selected by the casino.

PoleStar Weekly Cashback

This is a VIP bonus at the casino available only to players in one of the top 3 VIP levels – Gold, Platinum, or Diamond. Cashback is paid on losses suffered while playing the games in the casino section.

Gold players can claim a 5% cashback, while the levels above get 10% and 15%, respectively. The minimum eligible cashback is R80, and the maximum you can get is R48,000. The cashback is calculated on your activity between Monday – Sunday each week.

Any withdrawals and bonuses claimed during the week will reduce the cashback bonus. Players have to manually claim the bonus by contacting live chat every Monday. If you fail to do so, that week’s bonus will be voided. The bonus comes with a 1x wagering requirement.

PoleStar VIP Club

The casino VIP Club is divided into five tiers. All registered players automatically start at the lowest Bronze tier. The other tiers are Silver, Gold, Platinum, and Diamond. As you play more real money games, you get points to increase your VIP level. You unlock perks like higher withdrawal limits, improved cashback, and a personal account manager at higher levels.

Star Journey and Bonus Shop

The loyalty perks system at PoleStar Casino is called Star Journey. The program is open to all registered players at the casino. Once you place enough bets at the casino, you advance to a higher level.

There are over 60 "Star Levels" divided into tiers or constellations with names like Holy Lance, Square Nail, Hearts are Health, and so on. At each level, you get perks like free spins, bonuses, and star coins.

You can also earn star coins in other ways by performing certain activities at the casino. This could be anything – depositing funds, wagering real money, and completing the challenge tasks on the Weekly Challenges page.

The star coins can be used in the Bonus Shop to unlock free bets for the PoleStar sportsbook or bonuses and free spins that are useful in the casino section. The cost of items in the bonus shop range from 50 to 300-star coins or more.

📱 PoleStar Casino Mobile

PoleStar Casino is a PC and mobile casino rolled into a single package. You don’t have separate apps for iOS and Android. Instead, you play the casino on any device using a web browser like Chrome or Safari.

The HTML5 website is designed to provide an optimal experience on smaller mobile screens. The icons are resized, and the buttons and links are enlarged and repositioned to give excellent control with touch screens.

As long as you have decent 4G or WiFi access, the games will load as soon as you click them. Virtually all games are available across PC and mobile since, in 2022, all the games are made using HTML5.

PoleStar Casino User Experience

Thanks to the smart web design, the overall user experience at PoleStar Casino is stellar. The dark purple/indigo background doesn’t strain your eyes at all. The text is easily readable, and the casino layout is intuitive and easy to navigate.

All the vital information and terms & conditions are provided on the website. The casino also offers live chat for registered players in case there is any difficulty in using or accessing any feature on the casino website.

PoleStar Casino Experience from the Playcasino Team

With thousands of games, a modern instant online website, and excellent support, the PoleStar casino experience is world-class. This is a brand new site launched in 2022, and it shows in virtually every aspect. The banking section with separate tables for each country’s payment methods is an example of how well-designed the entire casino is! 

PoleStar Casino Customer Service

The casino has a detailed FAQ section that covers most of the common issues you might face online. If that doesn’t help you, you can contact the customer support team at any time using the following methods:

• Live Chat

• Email: support@polestarcasino.com

🔐 PoleStar Casino Security

We could not find any faults with the security system at the casino. All important pages are secured using advanced 128-bit SSL encryption. The casino enforces a strict password policy and privacy policy to prevent unauthorized access. They also conduct frequent security checks and audits, keeping in line with the best practices of the wider online casino industry.

Fairness of Terms & Conditions

The casino provides its players with a fully transparent and detailed set of bonus terms. No aspect is left untouched – everything is specified and well articulated to prevent any ambiguity or confusion.

That said, the wagering requirements at this casino average around 45x, applicable on both deposit and bonus amounts. Ideally, you want it to be below 30x and only on the bonus amount. But compared to other sites that have 50x or 60x wagering, PoleStar Casino is still miles better.

PoleStar Casino Login & Registration

You can create a PoleStar Casino account in a matter of minutes. This can be done on a PC, laptop, or even your iPhone/Android smartphone. Follow these simple steps:

1. Visit the PoleStar website using any web browser

2. Click/tap on the light blue “Register” button on the top right corner

3. In the first window, pick from these options:

   1. Casino bonus

   2. Sports bonus

   3. Promo code

   4. No bonus

4. In Step 2, enter the following details in the spaces provided

   1. Email address

   2. Username for the account

   3. Password for the account

   4. Accept casino terms (tick box next to statement)

5. In Step 3, provide these additional details:

   1. Name and surname

   2. Birthday

   3. Gender

6. In the final step, enter the following:

   1. Select your country from the list

   2. Select a preferred currency from the list

   3. Phone number

   4. City

   5. Address and postcode

7. Once you fill in everything and confirm, the casino will create your account and log you into it. You may now deposit funds to claim the welcome bonus and start playing!

How to Restore Password

If you forget your password for the PoleStar casino account, you can recover it easily by following these simple steps:

• Visit the PoleStar website and click on Log In

• Select the “Forgot Password” option

• Enter your registered email address and click on “Reset Password”

• The casino will send a link to that email address

• Open the link and follow the instructions to create your new password

• When you are ready, click on the “Save Changes” button - your account password has been recovered!

Payment Methods

The casino accepts currencies from dozens of countries around the globe. They must provide a wide array of payment methods to adequately cover these regions. The good news is that ZAR is fully supported, and SA players can access 10 different payment methods, including EFT and crypto.

Withdrawal

Most of the payment methods available to South African players at PoleStar Casino support both deposits and withdrawals. In all possible instances, the casino will send your payout to the deposit payment method.

If that is not possible, they will provide you with several alternatives, including EFT. You can withdraw a minimum of R200 and a maximum of R100,000 from PoleStar Casino in a single transaction.

The casino will take 1-3 working days to process your withdrawal request. This is standard across the online gaming industry. First-time players must also provide ID and address proof as part of KYC.

Deposit

All deposits result in the instant crediting of funds to your casino balance. There are no transaction charges. However, deposit limits do apply and the max amount can vary depending on your preferred payment method.

Why Choose PoleStar Casino

PoleStar is a brand new, fully licensed casino with a massive game collection and interesting bonuses/loyalty perks. It even has a complete online sportsbook for live betting enthusiasts. The casino fully supports SA players and offers excellent mobile gaming with fast payouts and crypto transactions.

PoleStar Casino especially stands out with a varied sportsbook bonus offer. You'll find their offer fresh and exciting regardless of your preferred sport or bet type.

🛡 PoleStar Casino License

PoleStar operates under License No.8048/JAZ granted by the Government of Curaçao.

In short, here’s what SA players find exciting about PoleStar Casino:

• Accepts players from South Africa

• Has an online sportsbook

• It has over 6000+ video slot games

• Big brands like Netent, Games Global, Pragmatic Play

• Excellent mobile gaming

• South African Rand payments supported

• Bitcoin and other cryptos supported