Breakdown

Bonus Offer

Payment Methods

Customer Service

Site Usability

Bonus
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Launched in 2020, MrLuck is an online casino that claims to be the place where casino dreams are turned into reality. It is an international brand available across the globe, South Africa included.

However, players from certain restricted countries are not accepted at this time due to legislative resistance in those jurisdictions. As far as players based in South Africa, MrLuck is an all inviting and welcoming platform that throws out the red carpet for new players with a massive welcome bonus offer.

South African online casino enthusiasts should also note that this web casino supports South African Rands for banking and gaming.

Other currencies supported at this time are Argentine Peso, Australian Dollar, Brazilian Real, Canadian Dollar, Euro, Indian Rupee, Norwegian Krone, New Zealand Dollar, Polish Zloty, Swedish Krona and US Dollar. The website is available in the following languages – English, Espanol, Français, Magyar, Polski, Portugues, Romana, Suomi and Hindi.

General InfoGeneral Info

Launched:

2020

Owner:

High Web Ventures Limited

Customer SupportCasino Details

Game Providers:

1x2gaming, Big Time Gaming, ELK Studios

Live Casino:

Yes

Number of Games/Slots:

2000

Accepted Currencies:

AUD, CAD, EUR

The casino is owned and operated by Highweb Ventures N.V., which is registered in Vredenberg, Curacao. MrLuck is licensed by the gaming authority of Curacao, under the master gaming license number: 8048/JAZ. HighWeb Ventures N.V. is an established gaming operator with multiple highly reputed internet casino brands such as NgageWin Casino, Spinaru Casino, OG Casino, and several other brands. In fact, at the time of writing, this company owns and manages 35 online casinos including MrLuck. Therefore, it is safe to say that they are vastly experienced and have a widespread presence across various international online gambling markets. MrLuck being one of their newest flagship brands, HighWeb seems to have implemented all lessons learned and the best of their technologies, features, promotions and games here.

From a South African player’s perspective, MrLuck Casino makes for a great choice because it not only supports ZAR, but also unveils thousands of premium online casino games ranging from slots, live dealer casino rooms, jackpots, table games and arcade games. The game library is an assortment of the best games from the best game providers. There are over 44 game providers featured here, and this includes illustrious development studios such as BetSoft, Quickspin, NetEnt, Microgaming, Booongo, iSoftBet, Ezugi and several others.

Something that really stands out and makes sense from a user experience perspective at this iGaming site is the dedicated page for each game where players can rate the game, take a look at the big win forecast meter and the game RTP meter to understand the odds and payout with one quick glance. The player can also toggle between playing for real money and playing for fun on this screen. Other casinos should certainly take a leaf out of MrLuck’s book in this regard.

Type of Promotion Is it available at MrLuck Casino?
No deposit bonus No
Welcome bonus Yes
Daily Bonuses Yes
Loyalty Club Yes
Tournaments Yes
App download Bonus Yes

First Deposit Bonus: New members can claim a 500% match bonus up to R2,000 on the first deposit of a minimum of R400. For example, if you make a first deposit of R400, you will receive a bonus of R2000. The 30x play-through requirement must be completed prior to cashing out any winnings.

Second Deposit Bonus: The second deposit is worth a 400% match bonus up to R2,400, which can be claimed on a minimum deposit of R600. For example, if you make a first deposit of R600, you will receive a bonus of R2400. To cashout any winnings you need to wager 30x the deposit and bonus amount. Also up for grabs is 50 free spins on the game Booming Bananas. Winnings from free spins are wager free.

Third Deposit Bonus: Make your third deposit at MrLuck casino of a minimum of R800, and you are eligible to claim a 300% match bonus up to R2400. For example, if you make a first deposit of R800, you will receive a bonus of R2400. Winnings can be cashed out after completing the 30x play-through requirement. The bonus includes 50 zero wager free spins on Booming Bananas.

Midweek Mania: Get over the midweek hump with MrLuck’s midweek mania bonus. Deposit a minimum of R400 and claim a 100% match bonus up to R2000. For example, if you deposit R400, you will receive a bonus of R400 and your balance will be incremented by 800. To cash out any winnings you need to first satisfy the 30x wagering requirement.

Wild Weekend: Make a deposit of at least R400 over the weekend to claim the wild weekend offer. Get a 150% match bonus up to R3,000 on any deposit above R400 and below R2000. For example, if you make a deposit of R400, you will receive a bonus of R600 on the deposit. Wagering requirement is 30x.

Tournaments: Every week, a tournaments style race kicks off at MrLuck. The pooled cash prize up for grabs is €2000 (approx. R34,500). The more you play during the week, the higher up the leaderboard you climb. The race starts on Thursdays and concludes on the following Wednesday every week. Players who secure the top 100 positions on the leaderboard when the race concludes are rewarded with wager free cash prizes from the pooled prize.

Weekend 10% Cashback (Red Tiger): During the weekends, you might want to place special emphasis on playing jackpots slots from the game provider Red Tiger Gaming. This is because 10% any losses you incur on these games over the weekend will be returned back to your account in the form of a cashback. The cashback amount is calculated on total losses incurred playing Red Tiger jackpot slot games on Saturdays and Sundays only. The cashback is added to your real money balance and not the bonus balance and is therefore free of any wagering requirements.

MrLuck Casino Bonus

MrLuck Casino VIP Program

The VIP program at this casino is pretty standard in terms of how it works. If you have prior experience with online casinos, you are likely familiar with VIP points and how they tie to your VIP level and benefits. Basically, all real money gameplay will earn you VIP points. Depending on which game category the wager is made on, you will earn VIP points at different rates. For example, a €20 wager on slots will earn you 1 VIP point. However, to earn 1 VIP point playing table games, you need to wager €50.

There are four VIP tiers – Bronze, Silver Gold and Diamond. When you first sign up and start your journey, you are considered a new player and don’t belong to any of the VIP tiers yet. When you get your first VIP point, you become a ‘Bronze’ tier VIP member. Accumulating 500 points will upgrade to the ‘Silver’ tier. To get to ‘Gold’ status, you need to collect 3000 VIP points and to reach the status of a ‘Diamond’ player you need at least 20,000+ points and must have made deposits worth over €3000 (approx. R53,000) accumulatively.

There are plenty of perks for becoming a VIP and they get better as you unlock higher VIP levels. For example, as a bronze member your perks include free loyalty bonuses and free withdrawals only. However, as a diamond member, your VIP perks include things like exclusive access to competitions, VIP manager & support, faster payouts, invitations to VIP events and VIP cash bonuses.

Success Circle

Pros

  • Internationally licensed online casino which accepts South African players

  • Supports South African Rands and offers multiple SA friendly banking options

  • 2000+ premium online casino games from 44 leading game providers

  • 24-hour withdrawals – some of the fastest payouts in the industry

  • 5-tier VIP program with exclusive in-person VIP events and many other perks

  • Welcome package, weekly bonuses, daily offers, weekend offers, cashbacks, free spins, tournaments and plenty of zero wagering offers

  • Comes from a reputed operator

  • All games, outcomes and algorithms tested by international gaming labs for fairness

  • Mobile app available for Android and in development for other operating systems

  • Full suite of responsible gambling limits and other features/policies implemented

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Cons

  • Customer support operational hours are limited and not 24/7

  • No sports betting section, only casino gaming

  • Telephone support option is unavailable

  • Requirements for becoming a diamond tier VIP are very high

MrLuck Casino Customer Support

The customer support at MrLuck is multi channeled. The website has an extensive FAQ section that addresses various topics such as – account, registration, verification, security, deposit, withdrawals, technical, bonuses and promotions and casino. If you have a question, we would suggest that you go through the FAQs and you are likely to find the answer or solution in just a minute or two.

However, if you do find the need to get in touch with customer support, there are multiple ways to do so. You can send an email to [email protected] and expect to receive a response within 24 hours. If you need help regarding KYC procedures or verification, send an email to [email protected]. However, the easiest way to contact customer support is the live chat support option that can be initiated simply by clicking the live chat icon located at the bottom right-hand side of the screen (on PC). Unfortunately, customer support is not operational 24/7 and for an international brand, we feel this is a shortcoming. Customer support is available from 5 AM to 2PM UTC, Monday to Friday.

If you happen to be logged on during off-hours, we would suggest using the ‘message’ option which is available after you login to your account and customer support will reply to your message once they are back on duty.

MrLuck Casino Terms & Conditions

MrLuck Casino publishes all their terms and conditions on the website for anyone to access and read. Even though it might seem cumbersome, we strongly encourage anyone who is considering playing at this casino to read through the entire terms and conditions because there maybe something significant which may affect your experience if you are oblivious to it.

While the general terms and conditions are in one section there is a separate one that addresses the bonus terms and conditions. Each promotion has specific terms and conditions. General terms and conditions pertain to various aspects such as who can play, restricted countries, fraudulent activity, deposits & withdrawals, etc.

Below, we have compiled a list of a few noteworthy terms and conditions for SA players. Please note that this is not the full list and should not be considered as the official terms and conditions of the website at any given time.

  • It is mandatory to provide digital copies of documents in order for MrLuck to verify your account as per KYC norms. This includes copies of ID proof, address proof and proof of payment while the casino has the right to request for additional documentary evidence at their discretion.
  • Only players who are 18 years of age and older are legally allowed to register
  • All real money deposits must be wagered at least 1 time before it can be withdrawn
  • Upon requesting withdrawal, any active bonuses and winnings courtesy of those bonuses will be removed from your account
  • The availability of games from certain providers will depend on your country of residence
  • The availability of certain banking methods will depend on your country of residence
  • All your information held by MrLuck is secure data and remain confidential except where otherwise stated in the privacy policy

You are solely responsible for paying any taxes on your casino winnings depending on your jurisdiction

MrLuck Casino Safety

The legality of online casino gaming can vary depending on the country or state a member is based in and the legislation pertaining to online gambling in that jurisdiction. It is the member’s sole responsibility to determine the legal status of online gambling in his or her respective jurisdiction. Having said that, Stay Casino is not hosted within South African borders and thus the laws of South Africa have no direct implications on this casino.

MrLuck Casino is certainly trustworthy. They possess a valid and verifiable gambling license issued by the Curacao Gaming Authority. All of their games use random number generator technology for provable fairness and transparency in results. The fairness of the games are tested and certified by Itech Labs, an independent third-party testing facility.

Furthermore, MrLuck Casino leaves no stone unturned in terms of security and data protection. The website is protected with military grade secure socket layer encryption. The domain is prefixed with a secure HTTPS protocol and possesses a security certificate from R3. The privacy policy makes no room for unlawful use or distribution of your personal or financial data. Your personal data is fully confidential and only divulged in exceptional cases as specified in the privacy policy.

MrLuck Casino Login & Registration

Since MrLuck offers real money gaming, it is mandatory to sign up for an account if you wish to play for real money. Only players who are 18 or older are allowed to register. As a guest user who is not a member, you can still play games for fun. If you have a MrLuck account, you can login to your account on any supported mobile or PC in these few simple steps:

  • Visit the MrLuck Casino website
  • Click or tap the login button
  • Enter your registered email address and password
  • Click or tap on the login button

If you don’t have an account with MrLuck and you wish to create one, you will be glad to know that the registration process is one of fastest and shortest in the industry. Initially, to just open your account, you don’t even have to provide personal details such as first name, last name, address, etc. This information can be completed at a later stage as part of your profile information. Signing up takes just a few seconds if you follow the below steps:

  • Visit the MrLuck Casino website on PC or mobile
  • Click on the ‘Join’ tab
  • In the registration form that appears in a pop-up window enter the following details – email address, phone number with country code, set a password, choose a currency, enter a coupon code if you have one. The username is auto generated (it is usually a 7-digit number)
  • If you don’t have a coupon code, you can leave the field blank
  • Click on ‘Agree & Register’
  • By registering an account – you confirm the following: you are 18 years or older, you accept the terms and conditions and privacy policy, and that you understand and acknowledge the consequences of holding multiple accounts.

If a wide variety of games is what you are looking for, MrLuck certainly delivers. The 2000+ game catalogue is vast, varied and growing by the day as new releases are added often. Whether you fancy slots, live games where you can interact with a human dealer, jackpots that could make you an instant millionaire or classic table games where you can test your strategies and odds, you have it all and more at this casino. Below, we list a few of the popular and top-rated games under each category featured:

Slots – Razor Shark, Voodoo Gold, Book of Bamboo, Immortal Romance, Star Chicken

Live Casino – Lightning Roulette, Power Blackjack, Super Sic Bo, Free Bet Blackjack, French Roulette Gold

Table Games – Perfect Pairs Blackjack, Punto Banco, Atlantic City Blackjack, Gem Roulette, Fortune 18

Arcade Games – Hit the Gold, Halloween Scratch card, Wheel of Fruits, Luxurious World, Lucky Brillante

Jackpot – Mega Moolah, Stage 888, NFT Megaways, League of Wilds, Dream Destiny, Lucky Wood

MrLuck Casino Lobby

MrLuck’s casino lobby is pretty standard for any modern online casino. The information architecture and structural layout follow the usual blueprint that helps players with pattern recognition and facilitates easy navigation. There are plenty of interactive elements and visual cues that make accessing the site’s services in the lobby a breeze.

Games are organized into game types which makes it easy to find games as per personal preferences. A specific game can be searched for by typing the game title in the search bar. There are also several filters to help players sort games in alphabetical order, pick top wins, games with bonuses, most played games, etc. Games that you’ve rated can be found under the ‘My Rating’ tab. New additions to the game library are listed under the ‘Last Released’ tab.

MrLuck Casino Mobile

The website is fully responsive and mobile friendly since it has been developed using HTML5 and other mobile friendly front-end technologies. Since the website is responsive, players can visit the website from a PC or any modern-day mobile device in order to login to their accounts and start playing. The mobile website has the same theme and visual appearance. However, it is structurally narrow and more vertically orientated to facilitate one finger scrolling and use on smartphones. If you would rather prefer a dedicated mobile app instead of the mobile website you have that option too.

MrLuck Casino Download

If you are an Android smartphone or tablet owner, you have the option of download the MrLuck App and play on the app. To download the app you can visit the website on your android device and scroll through the various welcome banners / welcome sliders. One of the sliders is dedicated to download the app for gaming on the go. Click on the download button on this slider. You will see an Android box in teal color with the download button. Click on the download button and the Android app .APK file is downloaded onto your android device.

Now use your file explorer to locate the .APK file and launch it to being the installation. Once the installation is complete, the App icon for MrLuck should be available in your app pane on your Android mobile. Launch the app and start playing.

MrLuck Casino App

Currently, MrLuck Casino only has a mobile app for Android devices. The Android mobile app can be downloaded as per the above instructions. According to the MRLuck website, apps for Windows, Mac OS and iOS are being developed and coming soon.

MrLuck Casino Payout Rate

Making a withdrawal at MrLuck is quick and easy. They offer some of the fastest withdrawal processing times of just 24 hours. Withdrawals are processed back to the original payment method. The minimum withdrawal amount is R200 for most banking methods.

MrLuck Casino Win Rate

If you are interested in finding out the return to player percentage of any game at MrLuck Casino, simply click on the game thumbnail and you will see the game RTP meter at the top.

MrLuck Casino Odds

Sports betting is not available at this time.

How MrLuck Casino Compares to Similar Casinos

MrLuck Casino is pretty competitive and can be compared with many other top quality casinos. Whether we are talking about game library, value of the bonuses or overall user experience, MrLuck makes no compromises in any of these aspects. The only room for improvement exists in upgrading the customer service operational hours from limited hours to 24/7 since this is an international casino with members around the world.

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Accepted Withdrawal Methods

Withdrawals must be over €25 or currency equivalent. However, most of the SA friendly withdrawal methods allow withdrawals are little as R200. Max withdrawal allowed per transaction is R2,000,000.

Banking Method Deposit Withdrawal Withdrawal Speed
Visa Yes Yes 3-5 banking days
Mastercard Yes Yes 3-5 banking days
CashtoCode Yes No NA
Neteller Yes Yes 24-48 hours
Skrill Yes Yes 24-48 hours
ecoPayz Yes Yes 24-48 hours
Bank Wire Transfer No Yes 3-5 banking days

How to Make a Withdrawal at MrLuck Casino

Before you request a withdrawal, ensure your account is fully KYC verified.

In order to request a withdrawal:

  • Login to your MrLuck Casino account
  • Go to the cashier
  • Choose the withdrawal tab
  • Enter the withdrawal amount
  • Choose your preferred withdrawal banking method
  • Enter all requested banking info and complete the request

Why Do South African Players Love MrLuck Casino

MrLuck Casino There are several reasons why MrLuck is a hugely popular online casino amongst South African players. A few such reasons are:

  • 1) MrLuck accepts SA players and supports ZAR
  • 2) MrLuck supports multiple SA friendly banking options
  • 3) Lots of bonuses for new players and existing players
  • 4) 2000+ premium games including progressive jackpots and live dealer games
  • 5) Lucrative VIP club
  • 6) Practical user interface which is mobile friendly
  • 7) Dedicated mobile app for Android.

What are the wagering requirements at MrLuck Casino?

The wagering requirements can vary from one bonus to the other. At this time, most match deposit bonuses such as the welcome bonuses come with a wagering requirement of 30x.

How long it takes for a payout

E-wallet withdrawals are processed in 24 hours. However, Bank Wire Transfers and Bank Card withdrawals may take 3-5 or even up to 7 business days.

Which languages is the website available in?

English, Espanol, Français, Magyar, Polski, Portugues, Romana, Suomi and Hindi.

How can I contact customer support?

Contact details for support are as follows:

Email: [email protected]

Email for account verification: [email protected]

Live Chat: click on live chat icon

Message: Use messaging options (for registered users only)

Can I use Bitcoins at MrLuck Casino?

Unfortunately, there is no support for crypto-currencies for SA players at this time.

Is MrLuck Casino safe?

Yes, MrLuck Casino is internationally licensed. It adheres to the higest standards of fair gaming, responsible gaming and also data protection and data privacy.